Hotels
Hotel categories are rated by the local government authorities and based on international standard. In the event of non-availability of a specified hotel a substitute or similar category hotel, may be used, following guest's consent.

Cruises
Ship and Cruise Companies maintain the right to make changes on all cruise itineraries, rates and ships are subject to change by each cruise company without prior notice.

Tours & Sightseeing
Mainland Tours/Excursions (organized or private) include air-conditioned motor coaches and are guided by professionally licensed English speaking Tour guides. On some instances non-private tours are carried out in two languages.

Domestic Ferry / Plane tickets
Please note that in order to provide domestic ferry/plane tickets you will have to book a complete package which will also include accommodation and transfers.

Rates
All posted rates are subject to change, which may be attributed to increases imposed by hotels / tours / cruise operators, currency fluctuation and/or fuel surcharges. Please note that ferry/plane tickets, as well as port taxes are non-commissionable.

Sequence of Itinerary
Sequence of events and places to be visited may change from the order shown due to unforeseen circumstances beyond our control.

Deposits & Final Payment
According to the policy of Fantasy Travel, a 35% deposit is required to secure the reservation*. The remaining balance must be received 45 days prior to the starting date of your services at the latest. For bookings made less than 45 days prior to your arrival, full payment is required to secure the reservation. If the cost of services is less than 500 euro, full payment is required to secure the reservation. *For reservations including hotels which require full or partial prepayment at the time of booking, a different policy applies. Your personal agent will inform you accordingly for the payment and cancelation policy of your reservation.
*For reservations including cruises, hotels which require full or partial prepayment at the time of booking, a different policy applies. Your personal agent will inform you accordingly for the payment and cancelation policy of your reservation.

Not Included in the Tour Price
International Airfares (unless indicated), passport and visa fees, laundry services, phone calls, beverages, meals not indicated in the itinerary, all gratuities of any kind (which are at your discretion), items of a personal nature, excess baggage and baggage handling, optional tours and shore excursions.
***According to the new legislation of the Greek Government, for travel dates from January 2018 onwards, a stayover hotel tax will be applied that is not included in the package prices. This tax is to be paid directly by the guests to each hotel.***

Changes/Revisions
Once deposit payment has been received a charge of EUR 50 will be imposed for any change / revision thereafter.

Cancellations/Refunds*
All cancelation requests must be in writing and are in effect 24 hours after the date they reach our office. In the event that a booking cancelation is requested after the deposit has been paid and your package is confirmed, the cancelation fees will be charged according to the following schedule if your package falls under the Standard Cancelation Policy.

* Exception 1 – Weddings, Large groups, Programs with multi-day cruise: In weddings, large groups of people (over 10 pax), cruises or programs including cruises, a different cancelation policy applies. You will be informed about the cancelation policy that applies to you by your personal agent prior to the payment.

* Exception 2 – Special conditions programs: For predefined or tailor-made special offers with a partial or full non-refundable cancelation policy, the above table is not applicable. For these packages the cancelation policy is either written on the Special Offer vacation package presentation webpage or you will be informed about the one that applies to you by your personal agent prior to the payment.

Inability of execution due to “Force Majeure”
In the event of force majeure circumstances arising in your travel destination, be it political upheavals (war, governmental lockdown) or natural disasters (pandemic, catastrophic earthquakes or floods, volcano eruption), which cause inability to provide the agreed upon services, then the above standard cancelation policy or non-refundable cancelation policy is not applicable.

The adjusted policy that applies to you is dependent on whether you purchased (a) a complete travel package or (b) some combination of individual travel products. It is worth noting that a complete travel package consists of at least the following services (hotel accommodation, transfers and domestic flight or ferry tickets).

• Complete vacation packages
  In this case a flat cancelation fee of 200 euro per person is applied. Please note that this is the minimum cancelation fee, which applies only as long as other providers of the services included in your package (hotels, cruise lines, ferry companies, airlines) do not charge any additional cancelation fees, having also adjusted their respective policies to the nature of the force majeure event. If that is not the case, any additional cancelation fees will be added on top of the aforementioned 200 euro per person.
• Any combination of individual travel products
  In this case a cancelation fee of 15% of the total cost of your purchased services is applied as administrative and handling fee. Please note that this is the minimum cancelation fee, which applies only as long as other providers of the services included in your package (hotels, cruise lines, ferry companies, airlines) do not charge any additional cancelation fees, having also adjusted their respective policies to the nature of the force majeure event. If that is not the case, any additional cancelation fees will be added on top of the aforementioned 15%.

Refund procedure during “Force Majeure” events
In the event of simultaneous mass cancelations during a “Force Majeure” event, emergency legislation by the official State Authorities regarding the refund procedure can be introduced. During such an event and in accordance with this temporary emergency legislation, we reserve the right to issue credit vouchers instead of immediate cash refunds. The aforementioned vouchers will have a specific duration and after their expiry, the holder is entitled to receive a refund in the form of the initial payment, either to a credit card or a bank account.
 

Celestyal Cruises Cancelation Policy
(in case of a cruise, either included or not in a package)

Cancelation of sold space for individual bookings will be subject to the following cancelation penalties (cancelation policy applies on the cruise fare only):

• 90 days or more prior to departure: 60 US dollars (50 euro) per stateroom administrative fee
• 89-30 days prior to departure:         Loss of deposit amount
• 29 days prior to departure or less:   No refund except for port and service charges

Health Requirements
Any physical, or mental disability requiring special attention or treatment must be noted at time of reservation. The Tour Operator and/or its representatives reserve the right to exclude such passengers, unless prior approval for their participation has been obtained from local tour/cruise/land operators.

Children's Discount
Available on some services upon request.

Baggage
On all motor coach tours one normal size suitcase is allowed.

Important Note
Fantasy Travel will not be held responsible for, merchandise value or delivery of any items ie. souvenirs, artifacts, jewelry , carpets, pottery, art etc...which are purchased on recommendation of tour guides or other persons, throughout your holiday journey.
No refund for unused services, or for schedule or reservation changes made without prior authorization. While on tour, for any changes to services booked, participant must contact directly the local representing Agent.

Complaints

It is important for any complaint a client may have for any reason, to be communicated to us during their stay as soon as possible. This is to ensure that we can handle any issue and attempt to resolve it to the best of our abilities. In the event of a client expressing any complaint (for any reason) after their departure, we will not be able to find a solution and will not accept any responsibility or payment of any kind to be made as a refund.

You can use any possible way to contact us (be it calling our offices during business hours, calling the emergency mobile numbers you have been provided with or emailing to your personal agent).

Responsibility
Fantasy Travel, hereinafter called the Tour Operator, and/or its representatives act only as agents between you and local land/tour operators, hotel, cruise and transportation companies and any other related travel company associated with the booking made through the said Tour Operator. The responsibility of the Tour Operator and/or its representatives is limited.

The Tour Operator and/or its representatives will not accept any responsibility in the event of the weather conditions, strikes, damage, loss, accident, illness, delay or other irregularity due to defects in any vehicle used for transportation, or the fault or default of any local land/tour operator, hotel, cruise and transportation companies and any other related travel company including their employees, associated with the booking made through the Tour Operator.

The Tour Operator and/or its representatives are not responsible for any consular, political, or military complications created voluntarily, or involuntarily by the passenger or by any other person, or reason.

By booking any tour, hotel, cruise, transportation, vehicle, package, flight and/or any related service, you acknowledge that in any event, the Tour Operator shall not be liable for any consequential damages, and that the sole extent of the Tour Operator's liability shall never exceed the amount actually paid by the passenger.

Any disputes that may arise from the sale and use of said programs and/or other related services, must be negotiated and settled in the city, county and country of the booking Tour Operator. The Tour Operator reserves the right to decline acceptance of any person for a tour and to change or cancel the tours, if necessary, for any reason.

The airline tickets shall, when issued, constitute the sole contract between the passenger and the airline. The airline is not to be held responsible for any act, omission or event when the passenger is not on board of its aircraft.

Any payment received will represent your acceptance of the above stated conditions.