First Contact Questionnaire

Your feedback is paramount and valuable to our company, as we aim to give you the highest levels of customer service at all times. Please help us serve you better by taking a couple of minutes to participate in this short survey about your experience communicating with us and the service that you have received so far.

Thank you for making us better!

Where did you first hear about us?

Other (free text) :

Which are the main reasons for not completing the purchase of the product or service you requested from us? *

I am searching around for more options.

The offer was not in my budget.

I didn’t find the product / service I was looking for.

The payment methods were not efficient for me.

I made my own travel arrangements.

I used another agency.

I decided to visit another country.

I decided not to travel / to postpone the trip for a while.

The projected image of Greece from mass media pushed me back.

No reason. I just need more time.

Other

You can choose more than one options.

Other (free text) :

Were you satisfied with our offer? If not, which were the most important reasons?

It wasn't clear to me what I would be paying for.

I didn’t feel that my needs where understood.

It was not in my budget.

I didn't like your agent's explanation about my itinerary.

There is no problem at all. I was satisfied with the offer.

Other

You can choose more than one options.

Other (free text) :

In regards to the offered quality... *

	Not at all	Very little	Fairly	A lot	Perfectly
..was the pricing reasonable? *	..was the pricing reasonable? - Not at all	..was the pricing reasonable? - Very little	..was the pricing reasonable? - Fairly	..was the pricing reasonable? - A lot	..was the pricing reasonable? - Perfectly

Please rate the following characteristics of our agents. *

	Poor	Fair	Good	Very Good	Excellent
Travel expertise *	Travel expertise - Poor	Travel expertise - Fair	Travel expertise - Good	Travel expertise - Very Good	Travel expertise - Excellent
Understanding of needs *	Understanding of needs - Poor	Understanding of needs - Fair	Understanding of needs - Good	Understanding of needs - Very Good	Understanding of needs - Excellent
Willingness to help *	Willingness to help - Poor	Willingness to help - Fair	Willingness to help - Good	Willingness to help - Very Good	Willingness to help - Excellent
Quickness *	Quickness - Poor	Quickness - Fair	Quickness - Good	Quickness - Very Good	Quickness - Excellent
Efficiency *	Efficiency - Poor	Efficiency - Fair	Efficiency - Good	Efficiency - Very Good	Efficiency - Excellent

Did you feel, at any stage of our communication, insecure or had a general feeling that our company is not the right for you?

Yes

No

Did you use another agency? If yes, which were the main reasons behind your decision?

Their offer was cheaper.

The customer service experience was better.

They offered a service/package that you didn’t have.

I had a better feeling about the other agency.

I trusted the suggestions of a close person about the other agency.

I didn’t use another agency.

Other

You can choose more than one options.

Other (free text) :

Based on your experience with our company...

	Definitely will not	Probably will not	Probably will	Definitely will
..would you recommend us to a friend?	..would you recommend us to a friend? - Definitely will not	..would you recommend us to a friend? - Probably will not	..would you recommend us to a friend? - Probably will	..would you recommend us to a friend? - Definitely will

Is there anything more that you want to share regarding your experience with Fantasy Travel?

Is there anything more we can do for you?

Yes, please contact me.

No.

Finally, tell us a little about yourself…

How old are you?

Please, indicate your country of residence. *

What best describes the trip you requested?

What is your former travel experience?

I have never traveled abroad before.

I have traveled abroad 1-4 times.

I have traveled abroad a lot.

"The transfers and sailings went like clockwork ..A big thanks to all concerned."

Vacation packages

Tours

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First Contact Questionnaire